Terms & Conditions

1. Stock Availability

Some items may not be in stock at the time of placing order. One of our teams will contact the purchaser(s) within 48 hours to confirm delivery time and stock availability. Waiting times for goods can vary from 1-2 days and up until 6-8 weeks in rare cases. Any such delays will be advised.

2. Price

3. Payment

Property of the equipments supplied by Refrigeration Connect ("the seller") does not pass to the buyer until the goods are paid for in full. The purchaser(s) will hold any proceeds received for the purchase of the equipments in trust for the seller, until the goods have been paid for in full.

A 50% deposit is required to place an official order with Refrigeration Connect if goods are not in stock and must be ordered in. If items are ready for immediate dispatch then payment is required in full in advance before any items are shipped including any freight charges.

When paying by Credit Card, all details including the CCV number are required in online transactions. Please be informed that, all payment processed with credit cards will attract 1.5% surcharge.

All prices in are plus shipping and packaging costs plus GST, if applicable (applies to all purchases in Australia). Prices are subject to change without prior notice.

4. Cancellations 

a) We cannot accept any cancellation for non-stocked equipment.
b) If the equipment is a stocked item, cancellation must be received at least one day prior to shipping.

Cancellation cannot occur on the day that goods are despatched or already collected by the carrier. This will not be accepted as sufficient cancellation notice and the purchaser(s) will be liable to take the goods. A cancellation fee will apply being a minimum of 20% of the purchase price for any goods incorrectly ordered.

5. Returns & Refunds

A 25% restocking fee applies to any goods returned.

Returns will not be accepted unless prior authorization is received from an office of Refrigeration Connect ("the seller"). Therefore, a Return Authority Number (RTN) must be obtained. All goods must be returned within 10 days of date of delivery unless agreed to otherwise by the seller in writing and must be freight prepaid and have original invoice and authorization officer quoted.

A Return Authority Number includes the following information:

Returns and claims will not be accepted after 14 days of delivery.

If you wish to exchange it for a different item, please include the name and item number of the replacement item.

6. Warranty

All items are covered by the manufacturer's standard warranty. These terms are listed for each individual item on the website. Smaller items may be a back-to-base warranty. Please read carefully when purchasing item. If there are any further enquiries, please do not hesitate to contact Refrigeration Connect either by email at before purchasing.

Warranty DOES NOT COVER ANY PERISHABLE PRODUCTS lost due to the fault of any item sold. If an item is out of warranty then the purchaser(s) is liable to pay any further charges incurred after the date of expiration. Warranty can be voided if purchaser(s) tamper, alter or have another 3rd party repair any faults that may occur during the period of warranty without prior written approval from the manufacturer. If this is the case, the purchaser(s) will be fully responsible for the item once the warranty is voided.

Learn more about our Warranty Terms and Conditions.


7. Damaged Goods

If an item is received and is damaged or faulty in any way, you should immediately notify Refrigeration Connect by phone or email listing your contact name, address, phone number our invoice number and details of the fault and what is wrong with the item. The manufacturer will be contacted immediately in order to rectify any faults. Any delivery dockets or consignment notes must be kept and also submitted to Refrigeration Connect for claims against transport companies. It may be necessary to forward photographs by form of email or post for any items sent interstate in order to assess damage to goods. 

8. Insurance

Insurance for goods in transit is excluded in the purchase price. However, it is added on with Freight Costs. If insurance is required, please notify Refrigeration Connect immediately prior submitting a purchase as a quotation will need to be arranged before shipping.

9. Acceptance of Sale

By placing an official order with Refrigeration Connect implies that you as the buyer agree to all our terms and conditions of sale as listed above. Please contact us direct if you have any further enquires before ordering any goods.


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