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Shipping Information

We organize dispatches with major Australian carriers throughout the nation. Most of our items are packed in sealed boxes and delivered on pallets.

1. Shipping Methods

Our shipping or delivery rates are calculated individually for each order.

All orders are shipped within 3 working days depending upon Stock Availability or modifications (Specifically about "Stock Availability", please refer to Terms and Conditions)

If you have not received an order within 10 days, please notify us by email at: sales@refrigerationconnect.com.au

2. Custom Shipping Rates

Due to the freight's complexity inside and outside Australia, we can't provide a definite cost for your purchase as our freight costs are merely counted depending on goods volume and delivery location(s).

In Refrigeration Connect checkout process, you can contact us to get your freight cost(s), and then you will be able to complete your purchase/ transaction. For safe, secure and fast payment, our online secure payment is generated by PayPal & eWAY

3. Shipping Arrangements

All deliveries organised by Refrigeration Connect on behalf of the purchaser(s) are to kerb side or street level only, unless previously arranged with Refrigeration Connect. In addition, all shipments are arranged to the purchaser(s) assigned delivery address as agreed by both parties. A complete address is required and pick ups are unnecessarily.

If Refrigeration Connect is not previously told of any stairs or other access issues preventing a smooth delivery, the transportation carrier has right to refuse delivery upon arrival as they will not be sufficiently equipped to deliver on site. This is the responsibility of the buyer to correctly notify Refrigeration Connect with all delivery access and information prior to. If this is the case and further charges occur, the customer will be liable to pay all extra charges as they have misinformed Refrigeration Connect prior to the delivery occurrence. 

4. Shipping Dates

All delivery dates as supplied on invoices are ESTIMATE only.

We guarantee to do the best to deliver goods on time to all our clients however are not responsible for any delays that arise from any third parties. Refrigeration Connect cannot guarantee exact delivery dates as it is subject to any transportation issues that can arise prior to delivery. Refrigeration Connect will do their best to guarantee that the goods are delivered on or close to the date arranged with the customer. Refrigeration Connect is not responsible for any delays that may occur.

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